Engagement & Assessment
Client Engagement and Comprehensive Assessment in Case Management
Lifetime Access
Start now!Language: English | Category: Continuing Education
Achieve Your Goals with EducUp
Sign Up Quickly
Enter your name and email, then complete the payment using your preferred debit or credit card.
Instant Access to Your Course
Once the payment is processed, you'll receive a confirmation email, and the course content will be unlocked in your app.
Start Learning & Achieve Your Goals
Dive into the course, track your progress, and master new skills at your own pace—all within the EducUp app.
Also available in these packs
EducUp is an edtech startup on a mission to make learning easy and fun.
What you will learn
Gain a comprehensive understanding of effective client engagement techniques to enhance case management outcomes
Learn how to conduct thorough initial and ongoing assessments to tailor services to client needs
Understand the importance of confidentiality and client rights to build trust and ethical practice
Master the use of functional and risk assessment tools to identify client strengths and areas for improvement
Develop cultural competence to effectively manage diverse client populations and address specific cultural needs
Enhance interviewing skills to gather accurate and meaningful information from clients
Improve communication skills to facilitate clear and empathetic interactions with clients
Learn strategies for building rapport with clients to foster a supportive and collaborative relationship
Understand how to document assessments and interactions effectively for accountability and continuity of care
Explore best practices in case management to improve client satisfaction and service delivery
Course Content
Foundations of Engagement and Assessment
Introduction to Engagement and Intake
Role and Importance of Engagement in Case ManagementRole and Importance of Engagement in Case ManagementPractice now!
Assessment Techniques and Tools
Initial and Ongoing Assessment
Comprehensive Assessment – Gathering Client InformationComprehensive Assessment – Gathering Client Information
Strength-Based Assessment – Identifying Strengths and NeedsStrength-Based Assessment – Identifying Strengths and Needs
Motivational Interviewing and Active Listening TechniquesMotivational Interviewing and Active Listening Techniques
Culturally Sensitive Engagement
Cultural Considerations in Case Management
Validating Cultural Norms and BeliefsValidating Cultural Norms and Beliefs
Addressing Bias and AssumptionsAddressing Bias and Assumptions
Adapting Assessment for Diverse PopulationsAdapting Assessment for Diverse Populations
Consent and Ethical Boundaries
Confidentiality and Client Rights
Understanding Confidentiality in EngagementUnderstanding Confidentiality in Engagement
Managing Client Consent and Eligibility RequirementsManaging Client Consent and Eligibility Requirements
Ethical Boundaries in Information SharingEthical Boundaries in Information Sharing
Client-Centered Communication
Interviewing and Communication Skills
Open-Ended Questions and Reflective ListeningOpen-Ended Questions and Reflective Listening
Using Empathy and Unconditional Positive RegardUsing Empathy and Unconditional Positive Regard
Non-Verbal Communication and Body LanguageNon-Verbal Communication and Body Language
Assessment Tools and Documentation
Functional and Risk Assessment Tools
Functional Assessment Rating Scales (FARS, CFARS)Functional Assessment Rating Scales (FARS, CFARS)
Risk and Safety AssessmentsRisk and Safety Assessments
Documentation Standards and Evaluation MetricsDocumentation Standards and Evaluation Metrics
Download our app
Choose one of the stores
Choose one of the stores
